Sparkle Spuds ships all packages via UPS Monday - Saturday. We ship to virtually any address in the United States at best possible shipping rates and offers two rate tiers to give our customers options. Shipping for arrival in 1-3 days is $9.99. Shipping for arrival in 4-7 days is $4.99. While hope this doesn't happen, we cannot control outside forces of nature that may cause delay in delivery.
For special bulk shipments and/or overnight shipping rates, please contact us directly either via email to firstname.lastname@example.org or phone at 213.298.3939. (Our aim is to get your order designed, crated and off to UPS in 1, maybe two days).
Note: We do focus on designing your Sparkle Spud, crating it and getting your gift on its way as quickly as possible.
You may return your Sparkle Spud within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. You will be offered your choice of a store credit or a full refund.
If you request a store credit, that will be credit will be available to you within 2-3 days. If you request a full refund, please expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.